Who operates the service
Flash Foods operates the Flash Foods app and service in Ghana. Privacy questions and requests can be submitted through Help & support in the app, where our support team can verify the account and respond.
Information we collect
We collect account and contact details, delivery addresses, order contents, support and order messages, ratings, notification identifiers, payment references and payment status. We do not collect or store full card or mobile-money credentials. Precise location is collected only when you choose a location-assisted feature. The app may also receive basic technical information needed for security, diagnostics and reliable operation.
Why we use it
We use information to create and authenticate accounts, process and deliver orders, provide support, prevent fraud and abuse, maintain and improve the marketplace, show nearby sellers and send transactional order updates. We do not sell personal information.
Who receives it
Relevant order and delivery details are shared with the seller fulfilling the order and delivery participants, including Zygo Express where applicable. Supabase provides authentication, database, storage and realtime services; Paystack processes electronic payments; and OneSignal delivers optional push notifications. These providers receive information only as needed for their role and may process it under their own privacy terms and legal obligations.
Storage and security
Information is transmitted using encrypted HTTPS connections. We use access controls and account-scoped database policies to restrict stored information, and electronic payment details are entered on Paystack's hosted payment service rather than stored by Flash Foods. No online system is risk-free, so customers should protect their sign-in details and report suspicious activity promptly.
Your choices
You can deny location or notification permission and continue using core browsing features. You can update profile and address details in the app. To request access to, correction of or a copy of your personal information, open Account, choose Help & support and submit a request.
Account and data deletion
To request deletion, sign in to the app, open Account, choose Help & support and ask us to delete your account. We will verify the request, delete or anonymise personal information that is no longer required, and confirm when the request is complete. Some order, payment, fraud-prevention or support records may be retained where required for accounting, dispute resolution, security or other legal obligations.
Retention
Account and profile information is retained while the account is active. Order, payment, support and security records are retained only for as long as they are needed to provide the service, resolve disputes, prevent abuse and meet accounting or legal obligations. When those purposes expire, the information is deleted or anonymised.